Emirates Office in Rome: Address, Phone Number and Everything You Need Before You Go

Your complete guide to reaching Emirates in Rome — city office address, airport desk at Fiumicino, contact number, and what you can actually resolve in person.

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City Office Address

Via Chopin 12–14, 00144 Rome, Italy (Mon–Fri, 9 AM–5 PM)

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Phone

+39 02 914 83383

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Airport Office

Leonardo da Vinci–Fiumicino Airport, Terminal 3

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Airport Train

Leonardo Express from Roma Termini — 32 minutes direct

The City Office and the Airport Desk

Emirates operates two points of contact in Rome. The city office is currently located at Via Chopin 12–14 in the EUR district, accessible by Metro Line B (Laurentina station is the closest stop, about ten minutes on foot). This office is open Monday through Friday, 9:00 AM to 5:00 PM, for in-person visits and complex passenger requests.

At the airport, Emirates operates from Terminal 3 at Leonardo da Vinci–Fiumicino Airport. This desk handles day-of-travel issues, check-in assistance, and urgent rebooking requests. If you need to get to Fiumicino from central Rome, the Leonardo Express train from Roma Termini runs every 30 minutes and takes 32 minutes — far faster than driving in Rome traffic.

Important: The city office at Via Chopin has undergone recent refurbishment, and some sources note the public walk-in service has been limited during this period. Always call +39 02 914 83383 to confirm availability before making the trip across Rome.

What You Can Get Done Here

✈️ Flight rebooking and date changes

🧳 Lost, delayed or damaged baggage

💳 Refund requests and follow-ups

👥 Group travel bookings

♿ Special assistance arrangements

⭐ Skywards loyalty enquiries

📄 Travel document and visa guidance

💺 Seat upgrades and premium services

Before your visit

Compare Emirates flights from Rome

Search current fares and routes before heading to the office — arrive with your alternatives already in mind.

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While you are in Rome

Book skip-the-line experiences

The Colosseum, Vatican Museums, and Borghese Gallery all require timed entry. Book before you arrive to avoid hours in the queue.

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Practical Tips

Always bring your booking reference and valid photo ID. For refund requests, the processing period at Emirates is typically seven to ten business days from when the case is formally logged — not from your first contact with the airline.

For passengers with mobility needs or medical equipment, it is strongly recommended to submit assistance requests in advance through the Emirates website rather than relying on arranging everything at the airport on the day of travel.

The city office is quietest on Tuesday and Wednesday mornings. The airport desk at Fiumicino Terminal 3 operates throughout the day and is a better option if your matter is time-sensitive and connected to an upcoming flight.

Emirates Offices in Other Cities

Travelling beyond Italy? AirlinesOffices.com keeps an updated global directory of Emirates and other airline offices, including verified addresses, direct phone numbers, and current hours across hundreds of cities worldwide.

Planning Your Visit to the Emirates Office in Rome

When preparing to visit the Emirates Office in Rome, it is highly recommended to gather all your travel documents, passport details, and your 6-character booking reference (PNR) beforehand. This ensures that the ticketing agents can process your flight changes, seat upgrades, or baggage claims as efficiently as possible.

Keep in mind that while many services are accessible online via their official platform, certain complex ticketing transactions, such as multi-city promotional fares or special medical assistance bookings, are best managed directly by the experienced staff at the city branch to avoid any miscommunication before your journey.