Emirates Office in London: Address, Phone Number and Everything You Need Before You Go
Your complete guide to reaching Emirates in London — from the office address and opening hours to what you can actually resolve when you get there.
Wednesday until 9:00 PM
Getting There Without the Stress
The Emirates office sits on Cromwell Road in South Kensington — one of the more straightforward parts of London to navigate if you know where you are going. Gloucester Road Underground station is your closest stop, just four minutes on foot from the exit. The District, Circle, and Piccadilly lines all serve this station, so you can reach it from most parts of central London without more than one change.
Driving is technically possible, but it is rarely worth it. Parking in SW7 is residents-only on most streets during daytime hours, and paid car parks in the area fill up fast. The vast majority of people who visit find the tube far less stressful and considerably cheaper.
What You Can Actually Get Done Here
This is not a ticket counter in a departure hall. The Emirates London office handles more complex requests that the app, website, or standard customer service line may not have been able to resolve.
Already at the airport? Emirates runs a dedicated desk at Heathrow Terminal 3 that operates around the clock. If your issue is urgent and you are already on your way to catch a flight, head there instead of making the trip to Cromwell Road.
Practical Tips Before You Make the Trip
Always bring your booking reference number and a valid photo ID. Without these two things, the office staff cannot access your reservation or make any changes on your behalf — and it is a frustrating trip to waste.
If your visit is about a refund, be aware that Emirates typically takes seven to ten business days for the amount to appear on your original payment method. The timeline begins when the request is formally logged at the office, not from your first contact with the airline.
Passengers travelling with medical equipment or requiring wheelchair assistance can have the relevant requests submitted directly at the London office. It is worth calling ahead on +44 344 800 2777 to confirm what documentation you need to bring, as requirements can vary depending on the type of assistance.
For quieter visits, aim for a Tuesday or Wednesday morning. Monday visits and Friday afternoons consistently see the longest wait times, especially during summer and in the weeks before major public holidays.
Emirates Offices in Other Cities
If your travels take you through multiple countries and you need to locate an Emirates office elsewhere — or find contact details for a different airline entirely — AirlinesOffices.com keeps a regularly updated directory covering hundreds of airline offices around the world, including verified addresses, phone numbers, and current opening hours.